We are a team that accompanies you in each digitization process of your company.

IT Workflows


Security Operations

Quickly identify, prioritize, and fix changes that affect security and risk performance. Connect your existing security tools with Security Operations to prioritize, respond to incidents and vulnerabilities according to their potential impact on your company.

Easily transfer tasks between IT and security teams and the enterprise with a single platform while monitoring security with dashboards and role-based reporting to improve the view of your security and team performance.

Integrated modules

Goverment, Risk and Compliance

Incorporate risk management into compliance activities and smart automation of your digital business processes to continuously monitor and prioritize risk.

Manage your business risk with real-time dashboard monitoring of high-risk areas, defaults, supplier statuses, and significant audit findings.

At NeoAddition we work alongside ServiceNow to take you step-by-step in implementing risk management, compliance activities and smart automation of your digital business processes to get all the benefits of continuous risk monitoring and prioritization.

Integrated modules

Customer service

Integrated modules

Customer Service Management

Go beyond traditional CRM with the ServiceNow platform, create an outline and flow from problem to resolution. Solve problems with training and AI-powered self-service.

NeoAddition helps you identify and address problems to automate processes in all departments and resolve problems faster, giving your team full visibility in an intuitive workspace from anywhere.

Human Resources

HR Service Delivery

Proper management of human resources is synonymous with better productivity.

With the HR Service Delivery tool that ServiceNow has for you, you can use fewer resources to serve more employees and minimize repetitive tasks.

At NeoAddition we understand the importance of having documented processes that detail the workflows of your company, our team will help you document them under international standards to later implement them in the tool and thus automate your company’s workflows together with your KPIs in time real of how your company is operating.

Integrated modules

It Business Management (ITBM)

See why IDC named us a Leader in the Worldwide IT Project Portfolio Management market.

Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritise and track work aligned to business objectives.

Deliver enterprise agility for better business outcomes.

Manage outcomes to create value

Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered.

IT Service Management (ITSM)

See why we’re a 8-time Gartner Magic Quadrant for ITSM Tools Leader.

Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with the most innovative ITSM solution.

Future-proof your IT with a single cloud platform.

Deliver ITSM on a single platform

Use built-in best practices to rapidly consolidate disparate tools to a single system of action in the cloud. Harness your shared data and analytics with the most trusted IT service workflows.

IT Operations Management (ITOM)

Predict issues, reduce user impact, and automate resolutions with AIOps.

Move away from reactive IT operations with insights and automation. Identify anomalies and solve issues before they occur with cross-team automation workflows.

Deliver proactive digital operations with AIOps.

Predict issues

Stop chasing false positives and identify anomalies with less guesswork. Collect and analyze telemetry, and log data for enhanced visibility and reduced noise.

Security Operations (SecOps)

Improve your cyber resilience and vulnerability management while speeding response times.

Overcome threats and vulnerabilities with SOAR (security orchestration, automation, and response) and risk-based vulnerability management.

Say hello to a secure digital transformation.

Reach operational agility

Fuel SOAR with context and AI for smart workflows. Use MITRE ATT&CK to investigate threats and close gaps.

Ready for the digitization of your company